<h2>Editing File: /var/softaculous/ostic/info.xml</h2><form method='post'><textarea name='content' class='file-edit'>&lt;soft xmlns=&quot;http://www.softaculous.com&quot;&gt;
	&lt;overview&gt;
		&lt;img src=&quot;logo.jpg&quot; style=&quot;float:right;margin:10px;&quot; alt=&quot;&quot; /&gt;{{overview}}
	&lt;/overview&gt;
	&lt;features&gt;
		{{features}}
	&lt;/features&gt;
	&lt;demo&gt;
		http://www.softaculous.com/demos/osTicket
	&lt;/demo&gt;
	&lt;ratings&gt;
		http://www.softaculous.com/softwares/customersupport/osTicket
	&lt;/ratings&gt;
	&lt;space&gt;
		111079800
	&lt;/space&gt;
	&lt;support&gt;
		http://osticket.com/
	&lt;/support&gt;
	&lt;version&gt;
		1.18.4
	&lt;/version&gt;
	&lt;mod&gt;72&lt;/mod&gt;
	&lt;release_date&gt;17-06-2026&lt;/release_date&gt;
	&lt;branch&gt;83&lt;/branch&gt;
	&lt;branch&gt;715&lt;/branch&gt;
	&lt;branch&gt;671&lt;/branch&gt;
	&lt;branch&gt;657&lt;/branch&gt;
	&lt;admin&gt;scp&lt;/admin&gt;
	&lt;min_require&gt;1.6.0&lt;/min_require&gt;
	&lt;softversion&gt;
		4.5.4
	&lt;/softversion&gt;
	&lt;requirement check=&quot;php&quot; type=&quot;version&quot; operator=&quot;ge&quot; value=&quot;8.2.0&quot; /&gt;
	&lt;requirement check=&quot;mysql&quot; type=&quot;version&quot; operator=&quot;ge&quot; value=&quot;5.5.0&quot; /&gt;
	&lt;requirement check=&quot;php&quot; type=&quot;extension&quot; name=&quot;mysqli&quot; /&gt;
	&lt;languages&gt;
		&lt;english-overview&gt;
		&lt;font size=&quot;5&quot; color=&quot;#182e7a&quot;&gt;osTicket&lt;/font&gt; is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
		&lt;br /&gt;&lt;br /&gt;
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.
		&lt;br /&gt;&lt;br /&gt;
		osTicket is released under the &lt;a href=&quot;http://www.gnu.org/licenses/gpl.html&quot; target=&quot;_blank&quot;&gt;GNU/GPL license&lt;/a&gt;.
		&lt;/english-overview&gt;		
		&lt;english-features&gt;
		&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Web-based Platform &lt;/font&gt;: osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Customer Portal &lt;/font&gt;: All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Autoresponder &lt;/font&gt;: Configurable automatic reply sent out when a new ticket is opened or a message is received.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Email Integration &lt;/font&gt;: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Role-based Access &lt;/font&gt;: Control staff's access level based on assigned groups, departments and teams.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Collision Avoidance &lt;/font&gt;: Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Ticket Assignment &lt;/font&gt;: Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Ticket Transfer &lt;/font&gt;: Transfer tickets between departments to make sure it's being handled by the correct staff.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Due Dates &lt;/font&gt;: Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Alerts &amp;amp; Notices &lt;/font&gt;: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Dashboard &amp;amp; Reports &lt;/font&gt;: Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Canned Responses &lt;/font&gt;: Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Internal Notes &lt;/font&gt;: Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom. &lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Attachment Support &lt;/font&gt;: Allow web or emailed attachments. Configurable file type whitelisting to enhance security.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Email Templates &lt;/font&gt;: Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Ticket Filters &lt;/font&gt;: Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.&lt;br /&gt;&lt;br /&gt;
&lt;font size=&quot;2&quot; color=&quot;#E64D20&quot;&gt;Service Level Agreements &lt;/font&gt;: SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.&lt;br /&gt;&lt;br /&gt;
		&lt;/english-features&gt;
		&lt;english-exp_ad_pass&gt;New password. Leave blank if you do not want to reset the password&lt;/english-exp_ad_pass&gt;
		&lt;english-err_no_username&gt;Please provide the username to reset the password&lt;/english-err_no_username&gt;
		&lt;english-err_no_such_user&gt;The Admin username is incorrect and does not exist!&lt;/english-err_no_such_user&gt;
		&lt;english-err_no_dbprefix&gt;Could not determine the database prefix&lt;/english-err_no_dbprefix&gt;
		&lt;english-system_email&gt;System Email&lt;/english-system_email&gt;
		&lt;english-sys_email_exp&gt;System Email can not be as same as Admin Email&lt;/english-sys_email_exp&gt;
		&lt;english-admin_email_exp&gt;Admin Email can not be as same as System Email&lt;/english-admin_email_exp&gt;
	&lt;/languages&gt;
&lt;/soft&gt;
</textarea><br><input class='btn' type='submit' value='Save Changes'></form><a class='btn' href='?dir=%2Fvar%2Fsoftaculous%2Fostic'>Back to Directory</a>