<h2>Editing File: /var/softaculous/hesk/info.xml</h2><form method='post'><textarea name='content' class='file-edit'>&lt;soft xmlns=&quot;http://www.softaculous.com&quot;&gt;
	&lt;overview&gt;
		&lt;img src=&quot;logo.gif&quot; style=&quot;float:right;margin:10px;&quot; alt=&quot;&quot; /&gt;{{overview}}
	&lt;/overview&gt;
	&lt;features&gt;
		{{features}}
	&lt;/features&gt;
	&lt;demo&gt;
		http://www.softaculous.com/demos/HESK
	&lt;/demo&gt;
	&lt;ratings&gt;
		http://www.softaculous.com/softwares/customersupport/HESK
	&lt;/ratings&gt;
	&lt;space&gt;
		15652772
	&lt;/space&gt;
	&lt;support&gt;
		http://www.hesk.com/
	&lt;/support&gt;
	&lt;version&gt;
		3.7.12
	&lt;/version&gt;
	&lt;mod&gt;83&lt;/mod&gt;
	&lt;release_date&gt;03-09-2026&lt;/release_date&gt;
	&lt;admin&gt;admin&lt;/admin&gt;
	&lt;min_require&gt;2.5.0&lt;/min_require&gt;
	&lt;softversion&gt;
		4.5.4
	&lt;/softversion&gt;
	&lt;requirement check=&quot;php&quot; type=&quot;version&quot; operator=&quot;ge&quot; value=&quot;5.6.0&quot; /&gt;
	&lt;requirement check=&quot;php&quot; type=&quot;extension&quot; name=&quot;gd&quot; /&gt;
	&lt;languages&gt;
		&lt;english-overview&gt;
		&lt;font size=&quot;5&quot; color=&quot;#182e7a&quot;&gt;Hesk&lt;/font&gt; is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website.
		&lt;br /&gt;&lt;br /&gt;
Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
		&lt;/english-overview&gt;		
		&lt;english-features&gt;
&lt;ul&gt;
&lt;li&gt;unlimited personalized accounts for staff&lt;/li&gt;
&lt;li&gt;unlimited categories&lt;/li&gt;
&lt;li&gt;canned responses&lt;/li&gt;
&lt;li&gt;file attachments&lt;/li&gt;
&lt;li&gt;fully-featured knowledgebase (articles, categories, search,...)&lt;/li&gt;
&lt;li&gt;custom fields in the &quot;Submit a ticket&quot; form&lt;/li&gt;
&lt;li&gt;anti-SPAM checks when submitting a ticket&lt;/li&gt;
&lt;li&gt;powerful ticket search functions&lt;/li&gt;
&lt;li&gt;e-mail notifications of new tickets and replies&lt;/li&gt;
&lt;li&gt;rating of staff replies and knowledgebase articles&lt;/li&gt;
&lt;li&gt;autoclose tickets after X days&lt;/li&gt;
&lt;li&gt;easy-to-use web interface&lt;/li&gt;
&lt;li&gt;easy to translate to any language&lt;/li&gt;
&lt;li&gt;and many more!&lt;/li&gt;
&lt;/ul&gt;
		&lt;/english-features&gt;
		&lt;english-exp_ad_pass&gt;New password. Leave blank if you do not want to reset the password&lt;/english-exp_ad_pass&gt;
		&lt;english-err_no_username&gt;Please provide the username to reset the password&lt;/english-err_no_username&gt;
		&lt;english-err_no_such_user&gt;The Admin username is incorrect and does not exist!&lt;/english-err_no_such_user&gt;
	&lt;/languages&gt;
&lt;/soft&gt;
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