<h2>Editing File: /var/softaculous/hesk/hesk.sql</h2><form method='post'><textarea name='content' class='file-edit'>
SET SQL_MODE = &quot;NO_AUTO_VALUE_ON_ZERO&quot;;
SET time_zone = &quot;+00:00&quot;;


/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;

--
-- Database: `hesk3712`
--

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]attachments`
--

CREATE TABLE `[[dbprefix]]attachments` (
  `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` varchar(13) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`att_id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]auth_tokens`
--

CREATE TABLE `[[dbprefix]]auth_tokens` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `selector` char(12) DEFAULT NULL,
  `token` char(64) DEFAULT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) NOT NULL DEFAULT 'STAFF',
  `created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `expires` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]banned_emails`
--

CREATE TABLE `[[dbprefix]]banned_emails` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) NOT NULL,
  `banned_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]banned_ips`
--

CREATE TABLE `[[dbprefix]]banned_ips` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `ip_from` int(10) unsigned NOT NULL DEFAULT '0',
  `ip_to` int(10) unsigned NOT NULL DEFAULT '0',
  `ip_display` varchar(100) NOT NULL,
  `banned_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]bookmarks`
--

CREATE TABLE `[[dbprefix]]bookmarks` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`,`user_id`),
  KEY `user_id` (`user_id`,`ticket_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]categories`
--

CREATE TABLE `[[dbprefix]]categories` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `cat_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `autoassign_config` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `priority` tinyint(3) unsigned NOT NULL DEFAULT '3',
  `default_due_date_amount` int(11) DEFAULT NULL,
  `default_due_date_unit` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `type` (`type`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]categories`
--

INSERT INTO `[[dbprefix]]categories` VALUES
(1, 'General', 10, '1', NULL, '0', 3, NULL, NULL);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]customers`
--

CREATE TABLE `[[dbprefix]]customers` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `pass` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verified` smallint(1) unsigned NOT NULL DEFAULT '0',
  `verification_token` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verification_email_sent_at` timestamp NULL DEFAULT NULL,
  `mfa_enrollment` smallint(5) unsigned NOT NULL DEFAULT '0',
  `mfa_secret` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_fields`
--

CREATE TABLE `[[dbprefix]]custom_fields` (
  `id` tinyint(3) unsigned NOT NULL,
  `use` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `place` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `type` varchar(20) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'text',
  `req` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `category` text COLLATE utf8_unicode_ci,
  `name` text COLLATE utf8_unicode_ci,
  `value` text COLLATE utf8_unicode_ci,
  `order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`),
  KEY `useType` (`use`,`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `[[dbprefix]]custom_fields`
--

INSERT INTO `[[dbprefix]]custom_fields` VALUES
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-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_priorities`
--

CREATE TABLE `[[dbprefix]]custom_priorities` (
  `id` tinyint(3) unsigned NOT NULL,
  `name` text COLLATE utf8_unicode_ci NOT NULL,
  `color` varchar(6) COLLATE utf8_unicode_ci NOT NULL,
  `can_customers_select` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `priority_order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

--
-- Dumping data for table `[[dbprefix]]custom_priorities`
--

INSERT INTO `[[dbprefix]]custom_priorities` VALUES
(0, '{&quot;English&quot;:&quot;NULL&quot;}', 'e74441', '0', 4),
(1, '{&quot;English&quot;:&quot;NULL&quot;}', 'fac500', '1', 3),
(2, '{&quot;English&quot;:&quot;NULL&quot;}', '3abb7a', '1', 2),
(3, '{&quot;English&quot;:&quot;NULL&quot;}', '71a5ec', '1', 1);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]custom_statuses`
--

CREATE TABLE `[[dbprefix]]custom_statuses` (
  `id` tinyint(3) unsigned NOT NULL,
  `name` text COLLATE utf8_unicode_ci NOT NULL,
  `color` varchar(6) COLLATE utf8_unicode_ci NOT NULL,
  `can_customers_change` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `order` smallint(5) unsigned NOT NULL DEFAULT '10',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]email_id_to_ticket`
--

CREATE TABLE `[[dbprefix]]email_id_to_ticket` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `email_id` varchar(1000) COLLATE utf8_unicode_ci NOT NULL,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `reply_id` mediumint(8) unsigned DEFAULT NULL,
  `from_hesk` tinyint(3) unsigned NOT NULL DEFAULT '1',
  PRIMARY KEY (`id`),
  KEY `email_id` (`email_id`(100))
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_articles`
--

CREATE TABLE `[[dbprefix]]kb_articles` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `catid` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `author` smallint(5) unsigned NOT NULL,
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `content` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `keywords` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `rating` float NOT NULL DEFAULT '0',
  `votes` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `views` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `type` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `html` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `sticky` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `art_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  `history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `catid` (`catid`),
  KEY `sticky` (`sticky`),
  KEY `type` (`type`),
  FULLTEXT KEY `subject` (`subject`,`content`,`keywords`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_attachments`
--

CREATE TABLE `[[dbprefix]]kb_attachments` (
  `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]kb_categories`
--

CREATE TABLE `[[dbprefix]]kb_categories` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `parent` smallint(5) unsigned NOT NULL,
  `articles` smallint(5) unsigned NOT NULL DEFAULT '0',
  `articles_private` smallint(5) unsigned NOT NULL DEFAULT '0',
  `articles_draft` smallint(5) unsigned NOT NULL DEFAULT '0',
  `cat_order` smallint(5) unsigned NOT NULL,
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `type` (`type`),
  KEY `parent` (`parent`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]kb_categories`
--

INSERT INTO `[[dbprefix]]kb_categories` VALUES
(1, 'Knowledgebase', 0, 0, 0, 0, 10, '0');

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]linked_tickets`
--

CREATE TABLE `[[dbprefix]]linked_tickets` (
  `id` mediumint(8) NOT NULL AUTO_INCREMENT,
  `ticket_id1` mediumint(8) NOT NULL,
  `ticket_id2` mediumint(8) NOT NULL,
  `dt_created` datetime NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id1` (`ticket_id1`),
  KEY `ticket_id2` (`ticket_id2`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]logins`
--

CREATE TABLE `[[dbprefix]]logins` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL,
  `scope` varchar(32) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'GENERAL',
  `number` tinyint(3) unsigned NOT NULL DEFAULT '1',
  `last_attempt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  UNIQUE KEY `ip_scope` (`ip`,`scope`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]log_overdue`
--

CREATE TABLE `[[dbprefix]]log_overdue` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `ticket` mediumint(8) unsigned NOT NULL,
  `category` smallint(5) unsigned NOT NULL,
  `priority` tinyint(3) unsigned NOT NULL,
  `status` tinyint(3) unsigned NOT NULL,
  `owner` smallint(5) unsigned NOT NULL DEFAULT '0',
  `due_date` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  `comments` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket` (`ticket`),
  KEY `category` (`category`),
  KEY `priority` (`priority`),
  KEY `status` (`status`),
  KEY `owner` (`owner`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mail`
--

CREATE TABLE `[[dbprefix]]mail` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `from` smallint(5) unsigned NOT NULL,
  `to` smallint(5) unsigned NOT NULL,
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `deletedby` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `from` (`from`),
  KEY `to` (`to`,`read`,`deletedby`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]mail`
--

INSERT INTO `[[dbprefix]]mail` VALUES
(1, 9999, 1, 'Hesk quick start guide', '&lt;/p&gt;&lt;div style=&quot;text-align:justify; padding-left: 10px; padding-right: 10px;&quot;&gt;\r\n\r\n&lt;h2 style=&quot;padding-left:0px&quot;&gt;Welcome to Hesk, an excellent tool for improving your customer support!&lt;/h2&gt;\r\n\r\n&lt;h3&gt;Below is a short guide to help you get started.&lt;/h3&gt;\r\n\r\n&lt;div class=&quot;main__content notice-flash &quot;&gt;\r\n&lt;div class=&quot;notification orange&quot;&gt;\r\nAn up-to-date and expanded guide is available at &lt;a href=&quot;https://www.hesk.com/knowledgebase/?article=109&quot; target=&quot;_blank&quot;&gt;Hesk online Quick Start Guide&lt;/a&gt;.&lt;/div&gt;\r\n&lt;/div&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #1: Set up your profile&lt;/h3&gt;\r\n\r\n&lt;ol&gt;\r\n&lt;li&gt;go to &lt;a href=&quot;profile.php&quot;&gt;Profile&lt;/a&gt;,&lt;/li&gt;\r\n&lt;li&gt;set your name and email address.&lt;/li&gt;\r\n&lt;/ol&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #2: Configure Hesk&lt;/h3&gt;\r\n\r\n&lt;ol&gt;\r\n&lt;li&gt;go to &lt;a href=&quot;admin_settings_general.php&quot;&gt;Settings&lt;/a&gt;,&lt;/li&gt;\r\n&lt;li&gt;for a quick start, modify these settings on the &quot;General&quot; tab:&lt;br&gt;&lt;br&gt;\r\n&lt;b&gt;Website title&lt;/b&gt; - enter the title of your main website (not your help desk),&lt;br&gt;\r\n&lt;b&gt;Website URL&lt;/b&gt; - enter the URL of your main website,&lt;br&gt;\r\n&lt;b&gt;Webmaster email&lt;/b&gt; - enter an alternative email address people can contact in case your Hesk database is down&lt;br&gt;&amp;nbsp;\r\n&lt;/li&gt;\r\n&lt;li&gt;you can come back to the settings page later and explore all the options. To view details about a setting, click the [?]&lt;/li&gt;\r\n&lt;/ol&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #3: Add support categories&lt;/h3&gt;\r\n\r\n&lt;p&gt;Go to &lt;a href=&quot;manage_categories.php&quot;&gt;Categories&lt;/a&gt; to add support ticket categories.&lt;/p&gt;\r\n&lt;p&gt;You cannot delete the default category, but you can rename it.&lt;/p&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #4: Add your support team members&lt;/h3&gt;\r\n\r\n&lt;p&gt;Go to &lt;a href=&quot;manage_users.php&quot;&gt;Team&lt;/a&gt; to create new support staff accounts.&lt;/p&gt;\r\n&lt;p&gt;You can use two user types in Hesk:&lt;/p&gt;\r\n&lt;ul&gt;\r\n&lt;li&gt;&lt;b&gt;Administrators&lt;/b&gt; who have full access to all Hesk features&lt;/li&gt;\r\n&lt;li&gt;&lt;b&gt;Staff&lt;/b&gt; who you can restrict access to categories and features&lt;/li&gt;\r\n&lt;/ul&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #5: Useful tools&lt;/h3&gt;\r\n\r\n&lt;p&gt;You can do a lot in the &lt;a href=&quot;banned_emails.php&quot;&gt;Tools&lt;/a&gt; section, for example:&lt;/p&gt;\r\n&lt;ul&gt;\r\n&lt;li&gt;create custom ticket statuses,&lt;/li&gt;\r\n&lt;li&gt;add custom input fields to the &amp;quot;Submit a ticket&amp;quot; form,&lt;/li&gt;\r\n&lt;li&gt;make public announcements (Service messages),&lt;/li&gt;\r\n&lt;li&gt;modify email templates,&lt;/li&gt;\r\n&lt;li&gt;ban disruptive customers,&lt;/li&gt;\r\n&lt;li&gt;and more.&lt;/li&gt;\r\n&lt;/ul&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #6: Create a Knowledgebase&lt;/h3&gt;\r\n\r\n&lt;p&gt;A Knowledgebase is a collection of articles, guides, and answers to frequently asked questions, usually organized in multiple categories.&lt;/p&gt;\r\n&lt;p&gt;A clear and comprehensive knowledgebase can drastically reduce the number of support tickets you receive, thereby saving you significant time and effort in the long run.&lt;/p&gt;\r\n&lt;p&gt;Go to &lt;a href=&quot;manage_knowledgebase.php&quot;&gt;Knowledgebase&lt;/a&gt; to create categories and write articles for your knowledgebase.&lt;/p&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #7: Don''t repeat yourself&lt;/h3&gt;\r\n\r\n&lt;p&gt;Sometimes several support tickets address the same issues - allowing you to use pre-written (&amp;quot;canned&amp;quot;) responses.&lt;/p&gt;\r\n&lt;p&gt;To compose canned responses, go to the &lt;a href=&quot;manage_canned.php&quot;&gt;Templates &amp;gt; Responses&lt;/a&gt; page.&lt;/p&gt;\r\n&lt;p&gt;Similarly, you can create &lt;a href=&quot;manage_ticket_templates.php&quot;&gt;Templates &amp;gt; Tickets&lt;/a&gt; if your staff will be submitting support tickets on the client''s behalf, for example, from telephone conversations.&lt;/p&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #8: Secure your help desk&lt;/h3&gt;\r\n\r\n&lt;p&gt;Make sure your help desk is as secure as possible by going through the &lt;a href=&quot;https://www.hesk.com/knowledgebase/?article=82&quot;&gt;Hesk security checklist&lt;/a&gt;.&lt;/p&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #9: Stay updated&lt;/h3&gt;\r\n\r\n&lt;p&gt;Hesk regularly receives improvements and bug fixes; make sure you know about them!&lt;/p&gt;\r\n&lt;ul&gt;\r\n&lt;li&gt;for fast notifications, &lt;a href=&quot;https://x.com/HESKdotCOM&quot; rel=&quot;nofollow&quot;&gt;follow Hesk on &lt;b&gt;X&lt;/b&gt;&lt;/a&gt;&lt;/li&gt;\r\n&lt;li&gt;for email notifications, subscribe to our low-volume, zero-spam &lt;a href=&quot;https://www.hesk.com/newsletter.php&quot;&gt;newsletter&lt;/a&gt;&lt;/li&gt;\r\n&lt;/ul&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #10: Look professional&lt;/h3&gt;\r\n\r\n&lt;p&gt;&lt;a href=&quot;https://www.hesk.com/get/hesk3-license&quot;&gt;Remove &amp;quot;Powered by&amp;quot; links&lt;/a&gt; to support Hesk development and make it look more professional.&lt;/p&gt;\r\n\r\n&amp;nbsp;\r\n\r\n&lt;h3&gt;&amp;raquo; Step #11: Too much hassle? Switch to Hesk Cloud for the ultimate experience&lt;/h3&gt;\r\n\r\n&lt;p&gt;Experience the best of Hesk by moving your help desk into the Hesk Cloud:&lt;/p&gt;\r\n&lt;ul&gt;\r\n&lt;li&gt;exclusive advanced modules,&lt;/li&gt;\r\n&lt;li&gt;automated updates,&lt;/li&gt;\r\n&lt;li&gt;free migration of your existing Hesk tickets and settings,&lt;/li&gt;\r\n&lt;li&gt;we take care of maintenance, server setup and optimization, backups, and more!&lt;/li&gt;\r\n&lt;/ul&gt;\r\n\r\n&lt;p&gt;&amp;nbsp;&lt;br&gt;&lt;a href=&quot;https://www.hesk.com/get/hesk3-cloud&quot; class=&quot;btn btn--blue-border&quot; style=&quot;text-decoration:none&quot;&gt;Click here to learn more about Hesk Cloud&lt;/a&gt;&lt;/p&gt;\r\n\r\n&lt;p&gt;&amp;nbsp;&lt;/p&gt;\r\n\r\n&lt;p&gt;&amp;nbsp;&lt;/p&gt;\r\n\r\n&lt;p&gt;Again, welcome to Hesk, and enjoy using it!&lt;/p&gt;\r\n\r\n&lt;p&gt;Klemen Stirn&lt;br&gt;\r\nFounder&lt;br&gt;\r\n&lt;a href=&quot;https://www.hesk.com&quot;&gt;https://www.hesk.com&lt;/a&gt;&lt;/p&gt;\r\n\r\n&lt;p&gt;&amp;nbsp;&lt;/p&gt;\r\n\r\n&lt;/div&gt;&lt;p&gt;', '[[regtime]]', '0', 9999);

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mfa_backup_codes`
--

CREATE TABLE `[[dbprefix]]mfa_backup_codes` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'STAFF',
  `code` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]mfa_verification_tokens`
--

CREATE TABLE `[[dbprefix]]mfa_verification_tokens` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `user_type` varchar(8) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'STAFF',
  `verification_token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `expires_at` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  PRIMARY KEY (`id`),
  KEY `user_id` (`user_id`),
  KEY `verification_token` (`verification_token`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]muted_emails`
--

CREATE TABLE `[[dbprefix]]muted_emails` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) NOT NULL,
  `type` tinyint(3) unsigned NOT NULL DEFAULT '1',
  `muted_by` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`),
  KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]notes`
--

CREATE TABLE `[[dbprefix]]notes` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket` mediumint(8) unsigned NOT NULL,
  `who` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticketid` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]oauth_providers`
--

CREATE TABLE `[[dbprefix]]oauth_providers` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL,
  `authorization_url` text NOT NULL,
  `token_url` text NOT NULL,
  `client_id` text NOT NULL,
  `client_secret` text NOT NULL,
  `scope` text NOT NULL,
  `no_val_ssl` tinyint(4) NOT NULL DEFAULT '0',
  `verified` smallint(6) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]oauth_tokens`
--

CREATE TABLE `[[dbprefix]]oauth_tokens` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `provider_id` int(11) NOT NULL,
  `token_value` text,
  `token_type` varchar(32) NOT NULL,
  `created` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `expires` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]online`
--

CREATE TABLE `[[dbprefix]]online` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` smallint(5) unsigned NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  `tmp` int(11) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  UNIQUE KEY `user_id` (`user_id`),
  KEY `dt` (`dt`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pending_customer_email_changes`
--

CREATE TABLE `[[dbprefix]]pending_customer_email_changes` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `customer_id` mediumint(8) unsigned NOT NULL,
  `new_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `verification_token` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `expires_at` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  PRIMARY KEY (`id`),
  KEY `email` (`new_email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_groups`
--

CREATE TABLE `[[dbprefix]]permission_groups` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_categories`
--

CREATE TABLE `[[dbprefix]]permission_group_categories` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `category_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_category_id` (`group_id`,`category_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_features`
--

CREATE TABLE `[[dbprefix]]permission_group_features` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `feature` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_feature` (`group_id`,`feature`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]permission_group_members`
--

CREATE TABLE `[[dbprefix]]permission_group_members` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` mediumint(8) unsigned NOT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  UNIQUE KEY `group_id_user_id` (`group_id`,`user_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pipe_loops`
--

CREATE TABLE `[[dbprefix]]pipe_loops` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `hits` smallint(1) unsigned NOT NULL DEFAULT '0',
  `message_hash` char(32) COLLATE utf8_unicode_ci NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `email` (`email`,`hits`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]pipe_rejections`
--

CREATE TABLE `[[dbprefix]]pipe_rejections` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `timestamp` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`),
  KEY `email` (`email`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]replies`
--

CREATE TABLE `[[dbprefix]]replies` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `replyto` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `attachments` mediumtext COLLATE utf8_unicode_ci,
  `staffid` smallint(5) unsigned NOT NULL DEFAULT '0',
  `customer_id` mediumint(5) unsigned DEFAULT NULL,
  `rating` enum('1','5') COLLATE utf8_unicode_ci DEFAULT NULL,
  `read` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `replyto` (`replyto`),
  KEY `dt` (`dt`),
  KEY `staffid` (`staffid`),
  KEY `customer_id` (`customer_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]reply_drafts`
--

CREATE TABLE `[[dbprefix]]reply_drafts` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `owner` smallint(5) unsigned NOT NULL,
  `ticket` mediumint(8) unsigned NOT NULL,
  `message` mediumtext CHARACTER SET utf8 NOT NULL,
  `message_html` mediumtext CHARACTER SET utf8,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`id`),
  KEY `owner` (`owner`),
  KEY `ticket` (`ticket`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]reset_password`
--

CREATE TABLE `[[dbprefix]]reset_password` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `user` smallint(5) unsigned NOT NULL,
  `hash` char(64) NOT NULL,
  `ip` varchar(45) NOT NULL,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `user_type` varchar(8) NOT NULL DEFAULT 'STAFF',
  PRIMARY KEY (`id`),
  KEY `user` (`user`),
  KEY `hash_user_type` (`hash`,`user_type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]service_messages`
--

CREATE TABLE `[[dbprefix]]service_messages` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `dt` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  `author` smallint(5) unsigned NOT NULL,
  `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `style` enum('0','1','2','3','4') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `type` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `order` smallint(5) unsigned NOT NULL DEFAULT '0',
  `location` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `type` (`type`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]std_replies`
--

CREATE TABLE `[[dbprefix]]std_replies` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `reply_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]temp_attachments`
--

CREATE TABLE `[[dbprefix]]temp_attachments` (
  `att_id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `unique_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `saved_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `real_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `size` int(10) unsigned NOT NULL DEFAULT '0',
  `expires_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  PRIMARY KEY (`att_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]temp_attachments_limits`
--

CREATE TABLE `[[dbprefix]]temp_attachments_limits` (
  `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `upload_count` int(10) unsigned NOT NULL DEFAULT '1',
  `last_upload_at` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP,
  PRIMARY KEY (`ip`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]tickets`
--

CREATE TABLE `[[dbprefix]]tickets` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `trackid` varchar(13) COLLATE utf8_unicode_ci NOT NULL,
  `u_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `u_email` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `category` smallint(5) unsigned NOT NULL DEFAULT '1',
  `priority` tinyint(3) unsigned NOT NULL DEFAULT '3',
  `subject` varchar(255) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `dt` timestamp NOT NULL DEFAULT '2000-01-01 05:00:00',
  `lastchange` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP ON UPDATE CURRENT_TIMESTAMP,
  `firstreply` timestamp NULL DEFAULT NULL,
  `closedat` timestamp NULL DEFAULT NULL,
  `articles` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `ip` varchar(45) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `status` tinyint(3) unsigned NOT NULL DEFAULT '0',
  `openedby` mediumint(8) DEFAULT '0',
  `firstreplyby` smallint(5) unsigned DEFAULT NULL,
  `closedby` mediumint(8) DEFAULT NULL,
  `replies` smallint(5) unsigned NOT NULL DEFAULT '0',
  `staffreplies` smallint(5) unsigned NOT NULL DEFAULT '0',
  `owner` smallint(5) unsigned NOT NULL DEFAULT '0',
  `assignedby` mediumint(8) DEFAULT NULL,
  `time_worked` time NOT NULL DEFAULT '00:00:00',
  `lastreplier` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `replierid` smallint(5) unsigned DEFAULT NULL,
  `archive` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `locked` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `attachments` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `merged` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `history` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom1` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom2` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom3` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom4` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom5` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom6` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom7` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom8` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom9` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom10` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom11` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom12` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom13` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom14` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom15` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom16` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `custom17` mediumtext COLLATE utf8_unicode_ci NOT NULL,
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  `overdue_email_sent` tinyint(1) DEFAULT '0',
  `satisfaction_email_sent` tinyint(1) DEFAULT '0',
  `satisfaction_email_dt` timestamp NULL DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `trackid` (`trackid`),
  KEY `archive` (`archive`),
  KEY `categories` (`category`),
  KEY `statuses` (`status`),
  KEY `owner` (`owner`),
  KEY `openedby` (`openedby`,`firstreplyby`,`closedby`),
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-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_templates`
--

CREATE TABLE `[[dbprefix]]ticket_templates` (
  `id` smallint(5) unsigned NOT NULL AUTO_INCREMENT,
  `title` varchar(100) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `message` mediumtext COLLATE utf8_unicode_ci NOT NULL,
  `message_html` mediumtext COLLATE utf8_unicode_ci,
  `tpl_order` smallint(5) unsigned NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_to_collaborator`
--

CREATE TABLE `[[dbprefix]]ticket_to_collaborator` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `user_id` smallint(5) unsigned NOT NULL,
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `user_id` (`user_id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]ticket_to_customer`
--

CREATE TABLE `[[dbprefix]]ticket_to_customer` (
  `id` mediumint(8) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` mediumint(8) unsigned NOT NULL,
  `customer_id` mediumint(8) unsigned NOT NULL,
  `customer_type` varchar(9) COLLATE utf8_unicode_ci NOT NULL DEFAULT 'REQUESTER',
  PRIMARY KEY (`id`),
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) ENGINE=MyISAM DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `[[dbprefix]]users`
--

CREATE TABLE `[[dbprefix]]users` (
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  `signature` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `language` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
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  `afterreply` enum('0','1','2') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `autostart` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
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  `notify_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
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  `notify_new_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_new_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_reply_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_reply_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_assigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_pm` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_overdue_unassigned` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_overdue_my` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_customer_approval` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_added` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_customer_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_staff_reply` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_note` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `notify_collaborator_resolved` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '0',
  `notify_collaborator_overdue` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `default_list` varchar(1000) COLLATE utf8_unicode_ci NOT NULL DEFAULT '',
  `autoassign` enum('0','1') COLLATE utf8_unicode_ci NOT NULL DEFAULT '1',
  `heskprivileges` varchar(1000) COLLATE utf8_unicode_ci DEFAULT NULL,
  `ratingneg` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `ratingpos` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `rating` float NOT NULL DEFAULT '0',
  `replies` mediumint(8) unsigned NOT NULL DEFAULT '0',
  `mfa_enrollment` smallint(5) unsigned NOT NULL DEFAULT '0',
  `mfa_secret` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`),
  KEY `autoassign` (`autoassign`)
) ENGINE=MyISAM  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

--
-- Dumping data for table `[[dbprefix]]users`
--

INSERT INTO `[[dbprefix]]users` VALUES
(1, '[[admin_username]]', '[[admin_pass]]', '1', 1, '[[admin_realname]]', '[[admin_email]]', '', '', NULL, '', '0', '1', 0, '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '1', '0', '1', '1', '0', '1', '0', '1', '', '1', '', 0, 0, 0, 0, 0, NULL);

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